Atlassian’s Jira Service Desk is an excellent tool for triaging, tracking and resolving incidents. But is it the right solution for your IT help desk? Our recorded webinar, “Understanding Jira Service Desk’s Capabilities” is designed to help you decide.

  • Enjoy a “deep dive” tour – Experience Jira Service Desk from the end user’s viewpoint demo.
  • Learn about 3 popular apps – See Insight (manages assets), nFeed (brings external data into JIRA fields) and Refined Theme for Jira.
  • Service Desk (customizes the customer portal’s look and feel) in action.
  • Get your questions answered – There will be plenty of time for Q&A.
  • And more…

Is Jira Service Desk a good fit for your needs? Watch this free webinar to find out!.

About the Presenter

Dave Theodore Atlassian Practice Manager

Dave Theodore launched Coyote Creek’s Atlassian practice 11 years ago, and he’s been helping clients make the most of Atlassian’s tools ever since. Having worked with Atlassian Data Center since it was in Beta, Dave is an Atlassian expert who knows the details of setting up and running Jira, Confluence, BitBucket and Crowd on Data Center inside and out.

From 1,000-user companies to 80,000-user organizations, Dave has “been there, done that.” In fact, he’s been architecting large data centers and application environments for over 20 years. In his spare time Dave is an amateur racecar driver, a racetrack instructor and an expert at brewing beer at home (but he never mixes the two!)