By Jay Baltazar and Madilyn Rossi
Yesterday was the second and final day of Atlassian’s free “Team Tour: Future of IT” event. While day one was an invitation-only affair (you can read our blog on the key take-aways here), day two was open to the public. There were two to three hundred people in attendance, including many who were either new or potential Atlassian users.
Coyote Creek was represented by a two-person team. Between the two of us we managed to staff our table and attend all four of the informational presentations. Here’s what we saw as the key take-aways from each.
Fireside Chat #1: The Future of Work
There is much that’s changing in how and where we are working, and companies must be able to adapt to this constant change. Some of the ways they can do so include:
- Create and support teams. Collaboration is the name of the game. People need to work together in teams, and teams need to work with each other. Of course, in a work environment such as this, both technical and interpersonal skills are important—and this includes empathy. Help team members learn to see things from the other person’s perspective, too. Also, ensure that those who work remotely feel included, and focus on the strengths of each team member in order to help people do more of what they are really good at. Strong, supported team members make strong teams.
- Understand your workers’ motivations. Money is not the key motivator that we thought it was 10 years ago. Millennials and members of Generation Z are keenly aware of the lack of job security in today’s work world. Although they really don’t want to keep moving to different companies, they see it as the reality. Consequently, they value the opportunity to keep learning, which they see as vital to their career.
- Encourage people to share ideas. We all want to be thoughtful and engaged. Giving everyone a voice and incorporating a variety of ideas is an excellent way to foster engagement.
Fireside Chat #2: The Changing Role of IT
Much of this discussion focused on the roles of Data, the Cloud and the CIO…
- Data is more important now than it was just five or 10 years ago, when “data” primarily referred to transactional data. Now apps, social media, IoT, etc. have created an abundance of data that must be managed, analyzed and used.Much of this abundance of data is fueling AI—which the speaker suggested should be thought of as “Actual Insights at scale” rather than “Artificial Intelligence.” Taking this view is a great way to get IT to focus on the business value of all this data rather than amassing it just because it’s possible to do so!
- The key to trusting things in the Cloud is to set up real governance around Cloud. Recognize that the infrastructure isn’t gone with Cloud; it’s just a different company’s infrastructure. You still need to manage things correctly, right from the start.IT professionals also need to recognize that not all companies are ready to fully move to the Cloud. You must have hybrid Cloud strategies and solutions available, too.
- CIO is still the same job as it was 25 years ago, it’s just much more complicated and difficult. Now there are more devices, automation and geographic dispersion. Regardless of where they’re located, people need constant, instant access to information and tools, all of which must be secure. In this environment, business outcomes are more important than technology—IT leaders must put a “business lens” on everything that comes through.
Open Practices for the Modern IT Team
This informative session about how IT can be involved in project work provided an overview of the “Change Management Game Plan” available in Atlassian’s free “Team Playbook” at https://www.atlassian.com/team-playbook/examples/change-management-game-plan.
This playbook shows IT teams how they can use Jira Align to connect with end users and optimize results when pushing through an initiative that involves change. The presenter stated that 80% of IT projects fail to meet expectations because they’re not aligned with the entire company. This playbook aims to address this problem.
For example, say a company that has traditionally provided laptops and cell phones for its employees is rolling out a Bring Your Own Device (BYOD) policy. This can be an unwelcome change for some people. To avoid having half the company feeling shocked, wondering what’s going on and spending hours complaining about the change, run the initiative through the Playbook first. Atlassian’s advice will help you build awareness and acceptance.
The Atlassian Solution: Bringing Agile to IT
This session was about the digital transformation that is necessary to make IT teams more agile and more collaborative in the way they share information, and even better at working with DevOps and business teams.
Dev teams come up with ideas, and then IT teams implement these ideas, working with business to do so. Atlassian showed conference attendees how their suite of tools works together to support this:
- Agile Align – This is Atlassian’s new product which has replaced Agile for Jira. Agile Align is more robust, and is designed specifically to help Dev teams and IT teams collaborate with each other in an agile way.
- Jira – Dev teams work in Jira.
- Jira Service Desk (JSD) – IT teams work in JSD.
- Status Page – If an incident occurs or something is not working correctly, the IT and Dev teams can share this information on Status Page.
- Opsgenie – When issues arise, Opsgenie is an ideal way to automatically manage the entire incident management process.
Opsgenie can eliminate the pain points from the incident management process
Opsgenie is actually such an amazing tool that Coyote Creek is presenting a free two-part webinar series to help IT teams make the most of it. The first webinar, “Using Opsgenie for Incident Management,” was held June 26. To watch the recording, click on the link below.
|WATCH OUR OPSGENIE WEBINAR|