WHITEPAPER: 5 Stages of Incident Management

Simply put, effective incident management is an essential part of all enterprise business systems. Why? Because as tech tools and workflows become increasingly complex and interconnected, systems become increasingly vulnerable to unplanned downtime. Downtime that can hit any system at any time – with potential impact to both internal and external business operations. Costs for incidents are typically measured in tens, if not hundreds, of thousands of dollars per minute.