Leading Wireless Retailer Makes the Shift from Zendesk to Jira Service Desk

Learn About Their Journey and How Coyote Creek Helps Organizations Plan, Execute, and Optimize Migrations


One of the leading exclusive premium retailers for Verizon, offering a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and product insurance made the switch to Jira Service Desk.

With over 1000 locations, this retailer has a stellar reputation for excellent customer service and was even honored as Agent of the Year in 2016. As such, having a reliable ticketing system for customer service issues, as well as technical support, human resources and other critical aspects was non-negotiable.

To make the switch from Zendesk to Jira Service Desk, the retailer required over 300,000 records to be migrated as well as a custom build-out of 12 new Service Desk Spaces. Consequently, with their Zendesk renewal rapidly approaching, it was either to find someone up to the task or pay the hefty renewal fee to avoid losing their data.

Coyote Creek was able to plan and complete the migration on time, create a custom-environment in Jira Service Desk, and created a Confluence knowledge base to help employees solve their issue directly before submitting a request. Furthermore, Coyote Creek provided post-project and best practices.

Read the full case study and learn more about how Coyote Creek helps customers to execute enterprise-level migrations and get the most functionality out of Atlassian tools.