About the Webinar


Have you ever missed a critical alert for a ticket? Ouch right!? If this has every happened to your team and you’ve had to deal with the fallout of missing a critical incident, then you understand the pain of time wasted sifting through your inbox and productivity lost trying to prioritize tickets. Trust us, there’s a better way.

Watch this webinar to learn how you can save tons of time spent sifting through 1000’s of notifications and improve your IT Ops. We’ll show you exactly how to automate your alerting and incident management process so you never miss another critical incident.

In the webinar, we’ll share:

  • 5 tips for how to help your Help Desk or IT Operations teams thrive
  • Best practices on creating incident management alerts
  • And much more!

About the Presenters

Brandon White
Cloud Services Security Engineer
Coyote Creek Consulting


About Brandon

From electronic communications to network management and systems administration, much of Brandon White’s career in both in the U.S. Army and the private sector has focused on keeping systems running and data protected. Brandon’s background also includes a stint as the Lead System Administrator at a health data management company.

Neivath Cheung
Cloud Services Senior Engineer
Coyote Creek Consulting


About Neivath

With over 13 years of Systems Administration experience under his belt, Senior Systems Engineer Neivath Cheung is a key member of Coyote Creek’s Cloud Services practice. Neivath currently leads the Cloud Services team in implementing Coyote Creek’s Opsgenie deployment as well serves as the primary SME for our clients.