Powerful Opsgenie Integrations to Improve Your IT Response Time

Being fully prepared to respond to unforeseen issues and failures on critical applications/systems is a virtue for IT teams that can’t be understated. With Atlassian’s Opsgenie, IT teams have a robust platform that centralizes all of your resources, automates incident management and alerts, and fuels post-mortem learnings so you can improve the agility of your organization.  

In our previous post, we broke down what Opsgenie is, how it works, and how your team can use it to modernize your incident management and alert processes. Today we’re going to share some of the powerful Opsgenie integrations that you can utilize to improve your IT response times. 

But first, we’d like to invite you to our upcoming webinar, How to Automate Incident Alerts and Escalation with Opsgenie, on Thursday, November 12th. 

In this exclusive webinar, you’ll hear from Atlassian experts who’ll discuss:

  • A general overview of Opsgenie and how it can help your business thrive
  • Useful Opsgenie features, like Incident Management and Alerting/Monitoring
  • Key Opsgenie Integrations
  • Opsgenie Alerting Best Practices
  • And much more!

Spots are limited, so register today

Until then, let’s continue our discussion of the powerful Opsgenie integrations you can use to optimize your IT workflows. 

Opsgenie Integrations Breakdown

Opsgenie integrations offers a full, 360, holistic approach to the incident lifecycle and provide enterprises the ability to continuously improve their incident management and alert response system. 

To that end Opsgene 200+ integrations provide centralized access and streamlined management of your monitoring, ITSM/ticketing, chat/collaborations tools, and continuous integration/builds applications. 

With Opsgenie integrations, you can remove siloed systems and information by combining everything you need to have accountability, transparency, collaboration, and tracking.  

Monitoring Integrations

Opsgenie can also integrate with your monitoring applications to record and document what’s happening with your applications and services so you can identify problems and resolve tickets faster. Here are a few of the monitoring tools that Opsgenie integrates with:

  • Nagios
  • Splunk
  • Solarwinds
  • Datadog
  • LogicMonitor
  • PRTG
  • New Relic
  • Rackspace
  • AWS
  • Codeship
  • Loggly
  • OpsDash
  • Raygun
  • RedGate SQL Monitor
  • Scalyr
  • Uptime Cloud Monitor

ITSM/Ticketing Integrations

Modern incident response requires that IT teams to act quickly and be able to prioritize the most critical alerts first. That’s why Opsgenie works seamlessly with your ticketing platform to enable alert automation and notifications. Here are some popular ITSM/Ticketing applications that Opsgenie integrates with:

  • Jira
  • Jira Service Desk
  • Statuspage 
  • ServiceNow
  • Zendesk
  • BMC Footprints
  • Solarwinds
  • BMC Remedyforce
  • ConnectWise
  • Cherwell
  • Freshservice

ChatOps Integrations

Whether you’re using ChatOps to remain connected with your team members during critical incident response or to appease customers during downtime, it is a critical component of an IT team’s success. 

With Opsgenie, you can link multiple collaboration programs including chat, voice, and video calls into a single system where you can respond and resolve issues quickly. Here are just a few of the ChatOps integrations that Opsgenie offers.

  • Slack
  • Campfire
  • AWS
  • RingCentral
  • Microsoft Teams
  • Flock
  • Twilio
  • CA Flowdock
  • Magentrix 
  • Kore 
  • Mattermost 
  • Moxtra

Continuous Integration/Builds

Often, incidents do not occur by chance, but rather are a result of tooling issues that need to be addressed and resolved. That’s why Opsgenie integrates with your build platform to grant you the visibility you need into your patch management, CI, Git repository, and issue tracking so that you can identify and resolve incidents quickly. Some of the Integration/Builds software that Opsgenie integrates with include:

  • Bitbucket
  • Jenkins
  • Amazon EC2
  • Amazon Cloudwatch
  • Amazon RDS
  • Azure AutoScale
  • GitHub
  • GitLab
  • Solarwinds
  • VMware vCenter
  • VMware VCSA
  • Connectwise Automate

How Opsgenie Integrations Improve IT Workflows

Opsgenie’s native features allow enabling the input and analyzation of data to help you record and prioritize, delegate, or deger resolution actions and processes but it’s integrations provide a central dashboard for all of your critical information and support resources. 

Combined, Opsgenie’s native and integrating features make it a formidable resource for IT teams to:

  • Streamline Team Management and Collaboration
  • Alerting Health and On-Call Capabilities
  • Inline System Commands
  • Detailed Logging
  • Reporting Data
  • Operational Efficiency
  • Cumulative Monthly Statistics
  • User & Team Productivity

To go more in depth on these benefits and how you can best utilize Opsgenie to improve your alerting process, watch our webinar on-demand now.