Building Expediency and Efficiency with Atlassian Cloud Best Practices

Learn 3 ways Fair is staying focused and productive during rapid growth by prioritizing standardization across Atlassian products.


With the goal of revolutionizing the car buying process, Fair believes that buying a car should be simple, affordable, and comfortable—far from how it feels for most people today. 

With Fair, customers can search through a variety of pre-owned inventory and have the ability to set monthly payments that are appropriate for their purchase and budget. Payments include routine maintenance, roadside assistance, insurance, and warranty options. To top it off, customers can also turn their car back in with five days notice and no long-term commitment.

To make all this possible, Fair utilized a wide variety of data to make all their strategic decisions. Unfortunately, they were relying on Google Docs and email to aggregate and analyze their data. This worked in the beginning, but as they began to grow rapidly, this system wasn’t cutting it.  

They needed a tool built to support both technical and non-technical teams, that also fit with their working style, infrastructure, and security needs. They turned to Atlassian Cloud’s Jira Service Desk and Jira Software to manage customer requests and software bugs. 

Since implementing Atlassian Cloud, Fair has been able to achieve greater efficiency and grow their customer base by thousands and their reach by dozens of cities. Learn more about how Fair is utilizing Atlassian products and how it’s helping them to provide better service, support growth, and increase productivity.

About Coyote Creek

The Coyote Creek team are Atlassian Platinum Solution Partners. In short–we’re IT pros who know Atlassian products inside and out. If you’re unsure about what your needs are, we can help assess your organization’s infrastructure and recommend a customized solution to suit your individual needs.

We offer a full range of Atlassian consulting services to help your teams succeed and simplify your life, including: consulting, project services, technical support, upgrades, and licensing support for the entire Atlassian suite (including plugins)

Our clients turn to us when they need trustworthy outside help to do a project, or when they need the peace of mind knowing their environment is monitored 24×7. We have been successful for over 20 years because we’re clear about what we do AND don’t do, we own our mistakes and fix them, and our ultimate priority is doing what is right, fair, and honest!

Contact us today to share your challenges and discover how we can help.