Jumpstart your agile journey to ITSM with this ebook


To keep up with the speed of business, IT teams are transforming the way they work. Gone are the days of inflexible processes and heavy workflows. IT teams are shifting towards a more collaborative, iterative, and customer-centric approach, in order to break down silos, adapt quickly, and deliver seamless experiences. In short, ITSM is becoming more agile.

Get your copy of this ebook authored by experts at Atlassian and AXELOS to help jumpstart your agile journey. You’ll learn eight practices typically used by high-velocity IT teams, and tips from the Atlassian Team Playbook to bring more agility and collaboration into ITSM:

  • Continual improvement with retrospectives
  • Agile project management to speed up project delivery
  • Knowledge management to empower team culture
  • Customer-centric service desk and request management
  • Adaptive incident management
  • Streamlined change control through automation and collaboration
  • Continuous delivery for deployment management
  • Integrated software development and operations teams

About Coyote Creek

The Coyote Creek team are Atlassian Platinum Solution Partners. In short–we’re IT pros who know Atlassian products inside and out. If you’re unsure about what your needs are, we can help assess your organization’s infrastructure and recommend a customized solution to suit your individual needs.

We offer a full range of Atlassian consulting services to help your teams succeed and simplify your life, including: consulting, project services, technical support, upgrades, and licensing support for the entire Atlassian suite (including plugins).

Our clients turn to us when they need trustworthy outside help to do a project, or when they need the peace of mind knowing their environment is monitored 24×7. We have been successful for over 20 years because we’re clear about what we do AND don’t do, we own our mistakes and fix them, and our ultimate priority is doing what is right, fair, and honest!

Contact us today to share your challenges and discover how we can help.