Discover what it takes to select the right ITSM tool

The most critical mistake I&O leaders make in their selection of an IT service management (ITSM) tool is not ensuring that it is aligned to their desired state of I&O maturity before determining the appropriate ITSM tooling strategy. This leads to overpaying for tools that are too complicated, eventually slowing down operations and increasing overhead costs.

In this guide, Gartner shares the six steps I&O leaders must take to successfully select the right ITSM tool for their organization and avoid overpaying.

Access the report to learn:

  • The importance of assessing I&O desired maturity
  • How to compare licensing and hosting platforms based on this maturity level
  • Why I&O leaders should evaluate vendor’s strategies and stability
  • How to evaluate ITSM tools based on their critical capabilities, customer references and more


About Coyote Creek

The Coyote Creek team are Atlassian Platinum Solution Partners. In short–we’re IT pros who know Atlassian products inside and out. If you’re unsure about what your needs are, we can help assess your organization’s infrastructure and recommend a customized solution to suit your individual needs.

We offer a full range of Atlassian consulting services to help your teams succeed and simplify your life, including: consulting, project services, technical support, upgrades, and licensing support for the entire Atlassian suite (including plugins).

Our clients turn to us when they need trustworthy outside help to do a project, or when they need the peace of mind knowing their environment is monitored 24×7. We have been successful for over 20 years because we’re clear about what we do AND don’t do, we own our mistakes and fix them, and our ultimate priority is doing what is right, fair, and honest!

Contact us today to share your challenges and discover how we can help.