About this Roundtable

To provide an exceptional customer service experience for today’s shrewd consumer, service teams must deliver an exceptional experience. To do that, they must be efficient, agile, and collaborative. IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions like Jira Service Management (JSM) paired with tools like Appfire can empower them to do that by streamlining and accelerating service delivery with greater cost efficiency. However, we’ve found that as many organizations attempt to implement a service management solution, it becomes very complicated, and they often aren’t sure where to start.

If that sounds like you, we invite you to watch the replay of our recent virtual roundtable to hear from our panel of experts.

Watch the replay to learn:

  • How to increase productivity and minimize waste with service management
  • How to enhance visibility and control in JSM with tools like Appfire
  • How a solutions partner can help you sharpen your competitive edge
  • Real-world use cases of increased user satisfaction and fast ROI with JSM




  • Don West, Atlassian Solutions Architect at Coyote Creek

Guest Speakers:

  • Onder Ozcan, Senior Product Manager at Appfire
    Onder has been in software development for two decades, and he is currently working as a Senior Product Manager for Appfire. Onder is passionate about solving ITSM problems using the Atlassian software ecosystem. He holds Atlassian Certified in Agile Development with Jira Software, Atlassian Certified Jira Administrator for Data Center and Server certifications.
  • Gokce Gursel, Senior Application Support Engineer at Appfire
    Gokce is an experienced Support Engineer and currently working as the Senior Application Support Engineer for Appfire. Driven by the challenges, she takes pride in providing the best solutions for customers’ problems.
  • Kevin Lynch, Atlassian Team Manager and Senior Atlassian Engineer at Coyote Creek
    Kevin has been working with the entire suite of Atlassian Tools since 2010 and as an Admin or Engineer since 2012. He has worked full time and as a consultant for multiple Atlassian Partners (Platinum and Gold), on-site and remotely.

About Coyote Creek

The Coyote Creek team are Atlassian Platinum Solution Partners. In short–we’re IT pros who know Atlassian products inside and out. If you’re unsure about your needs, we can help assess your organization’s infrastructure and recommend a customized solution to suit your individual needs.

We offer a full range of Atlassian consulting services to help your teams succeed and simplify your life, including consulting, project services, technical support, upgrades, and licensing support for the entire Atlassian suite (including plugins).

Our clients turn to us when they need trustworthy outside help to do a project or need peace of mind knowing their environment is monitored 24×7. We have been successful for over 20 years because we’re clear about what we do AND don’t do, we own our mistakes and fix them, and our ultimate priority is doing what is right, fair, and honest!

Contact us today to share your challenges and discover how we can help.