Your 6-Step Atlassian Optimization Checklist for Post Project Support

A prioritized optimization checklist or agile backlog not only makes release and iteration planning simpler but also informs your team’s future activities and growth, ensuring that your software grows with your organization instead of holding it back.

It helps define expectations with stakeholders and other teams, especially when they bring additional work to the table.

It also ensures your DevOps engineers stay focused on mission-critical tasks rather than constantly being interrupted to fix tooling issues.

In this guide, we’re going to share how to create a prioritized list of work for your development team, or a partner like Coyote Creek, to work on, over time, after your initial Atlassian implementation.

With this list, you can ensure that your software remains optimized to support your team as it grows and limit break-fix issues. The most critical and urgent items will receive top billing, so your team or partner knows where to start.

Where to Start

First, start with your core objectives for your Atlassian tech stack implementation. If you’re using the tools for software development, you might begin with your product roadmap and requirements.

However, if you’re using your tools for non-IT workflows, you can start with your core strategic objectives and project management functionality requirements. Atlassian offers many templates for a variety of use cases that can be utilized to customize workflows.

While the specifics might look different from organization to organization, there are some essential items you’ll want to include on your optimization checklist.

The Top 6 Items to Include in Your Post-Project Optimization Checklist

The following are six optimizations to include in your Atlassian post-project checklist. We leverage both process and IT-oriented best practices for our clients to empower them to get the most from their Atlassian tools.

  1. Consolidate administrative teams and instances to unify product and service delivery and support.
    Atlassian tools will improve your team’s productivity. Still, you can’t expect a tool to solve communication problems in organizations where teams are siloed, using disparate workflows, and utilizing Atlassian tools differently.Therefore, you must unify the Atlassian experience across your organization to ensure that you can maximize product and service delivery while making sure everyone is on the same page.
  2. Enhance governance and controls for connections with internal and external systems.
    Your Atlassian tools can be a powerful resource because they enable your teams to move faster by streamlining processes between systems and tools.However, while this might save time, it can also lead to security issues if you don’t have proper user management controls in place to govern who has access permissions to what information through the Atlassian platform.That’s why we recommend you begin by establishing Atlassian tool governance and controls before allowing users to connect their Atlassian tools with the other systems that are critical for your business.
  3. Develop best practices specific to your company and infrastructure that help users get the most out of Jira Software, Confluence, and other Atlassian marketplace applications.
    While Atlassian tools are simple to use, it can be hard to grasp how they work when you have thousands of end-users who leverage the platform in unique ways.That’s why Atlassian recommends that all customers implement a training plan for their teams, starting with an informative post-implementation kickoff meeting followed by continuous training.Atlassian has a variety of general e-learning opportunities, like Atlassian University, to provide employees with direct access to Atlassian experts and support reps. Or, to provide team members with custom-tailored guidance and reduce time to value adoption rates, you can work with a solutions partner like Coyote Creek to empower your users to get up to speed faster.
  4. Maintain the integrity of your instance with routine performance testing and monitoring.
    While Atlassian tools are easy to set up and use, their performance can be affected by the other IT systems that interact with them. Atlassian tools will work best when integrated with other systems like storage, databases, and web servers. This also helps you to streamline workflows in the future. Therefore, we recommend you regularly conduct performance testing to determine how your infrastructure is affecting Atlassian application speeds. Then make the necessary adjustments to ensure optimal results for all users.
  5. Create a standby deployment in case of emergency.
    In the event of a disaster, Atlassian tools should be easy to recover. But without proper planning and preparation in advance, your team could face delays while you’re trying to get Atlassian applications back online again – not a good thing when there’s a crisis at hand! That’s why we recommend that organizations create an alternative Atlassian application instance in case of emergency. This standby instance will act as a backup for Atlassian tools when the primary instance is unavailable, ensuring that your teams can continue to work without interruption, even if there is an outage or disaster with the Atlassian platform.
  6. Create a long-term strategy for scaling Atlassian solutions.
    We’ve said it before, and we’ll repeat it – Atlassian tools are designed to be easy to use. But as your organization grows, you will need a long-term strategy for scaling Atlassian solutions across teams and the entire company. While the activities above are an excellent start, organization-specific best practices should also be included and will vary based on your scope and objectives. That’s why we recommend that companies always look ahead and begin building an Atlassian solution strategy in advance.

It’s essential to have a plan in place so you don’t experience any problems when it comes to upgrading or expanding Atlassian tools down the road.

How Coyote Creek Can Help You Scale Your Atlassian Tools

To help our clients maintain and manage their Atlassian environment proactively, we created the Catalyst Atlassian Consulting Services Subscription. 

Additionally, to ensure they get the one-on-one attention they need, we designate a client success manager to act as your personal Atlassian expert and see that you get the best experience from our subscription service.

The Catalyst subscription service is applicable to any Atlassian tools in Cloud or Data Center including Jira, Bitbucket, Confluence, Jira Service Management, etc, as well as add-ons including Atlassian Access and others.

We’ll begin by making a list of modifications and consulting activities to clean up and improve your instance. As we build this backlog of remediation and improvement actions, we follow industry standards to improve and optimize your environment.

As you’ve probably deduced from the list above, our services are not limited to those that may help us improve your Atlassian software and increase the usage of your tools across non-IT departments.

Instead, we take a customized approach that includes both general best practices and use-case-specific best practices.

Catalyst is different from other subscription-based support systems. It goes beyond the “break-fix” approach to seeking areas for improvement and ways to help our customers make the most of their Atlassian products.

We’ll be monitoring Catalyst’s progress regularly, ensuring that concerns are fixed expeditiously while also reducing the likelihood of recurring problems and developing best practices.

Not sure if Catalyst is the right fit for you? Contact us to find out.