Jira Service Management rapidly brings together dev, IT operations, and business teams to respond to business changes and deliver great service experiences fast.

Get ITSM practices, like request, incident, problem, change, and configuration management – starting at only $20/agent/month. Choose Jira Service Management for all the features your team needs to deliver great service, at a fraction of the cost, compared to ServiceNow.

Compare features of JSM to ServiceNow

Forrester calculates a 246% ROI
for Jira Service Management

Gone are the days of expensive legacy ITSM tools that are heavy and rigid. But deciding which

ITSM solution meets IT needs for flexibility and collaboration, all while delivering the highest ROI,
can be difficult.
Take a look at this report from Forrester Consulting that calculates the overall ROI of Jira Service Management. Customers saw these results:

  • 246% return on investment (ROI)
  • Improved service agent productivity by 61%
  • Saved $800K by retiring legacy ITSM tools
Download Forrester Report


Feature comparison:
Jira Service Management vs. ServiceNow

High return on investment

Don’t overpay for features you don’t use. Jira Service Management offers competitive pricing for all the modern ITIL-practices you need, without the bloat.

Fast time to value with intuitive setup and implementation

Based on the G2 Crowd Service Desk Implementation Index Report, Jira Service Management takes an average of 1.2 months to go live compared to ServiceNow, which takes an average of 4.5 months. Teams can quickly spin up their own service desks, without the need for expensive consultants.

Connect Dev & IT on a unified platform

JSM is the only ITSM solution that breaks down the development and operations silos. By putting both teams on the Jira platform, speed incoming requests through to build and delivery.

Empower diverse teams with a flexible solution

Instead of the one-size-fits-all approach of traditional ITSM tools, Jira Service Management empowers any team – from dev to IT to HR – with adaptable processes that fit the way they work.

Transparent pricing model and renewals

Avoid the hassle of difficult negotiations and renewals. Jira Service Management offers a transparent pricing model, so you always know what to expect.

A modern work management platform

Jira Service Management is built on Jira, the leading platform for tracking work across the enterprise at scale. Customers manage upwards of 5 million records of work in Jira. With visibility into work across development, IT operations, and business teams, make faster decisions with the right context at every step.

Thinking of leaving ServiceNow? These IT teams made the switch

“When you look at a quarter million dollar solution compared
to something that is 25% of that, it was an easy choice.”

Watch the Video


Don’t just take our word for it

Industry analysts, consultants, and customers agree that Jira Service Management is exceptional ITSM software

Gartner Peer