Why I Love Opsgenie for Incident Management

By Brandon White Back in 2014 I started working for a health data management company. It was there that I was first introduced to Opsgenie, the modern incident management platform for operating always-on services. Let me tell you, it was love at first sight! As the Lead System Administrator I was the primary technician responsible… read more

Food, Drinks, Networking & Soccer

It was a full house at Coyote Creek’s annual Customer Appreciation Event Tuesday, as 30 people enjoyed a relaxing evening watching the San Jose Earthquakes take on Spain’s Real Valladolid at Avaya Stadium. We maxed out the allowable head count of our “party deck” at the Audi Club; unfortunately a few people remained on the… read more

Urgent: Serious Vulnerability Found in Jira Server and Data Center Products

Urgent Jira Vulnerability Image

By Ryan Skarra-Gallagher Senior Systems Engineer On Wednesday July 10, 2019, Atlassian announced a critical “Template Injection” vulnerability in Jira Server and Data Center products. In certain cases, this vulnerability allows remote code execution. What you need to know… Versions affected: This vulnerability affects most versions of Jira, from 4.4.X through 8.2.X. Versions already fixed:… read more

Could Testing Be the Missing Link for Effective Agile Transformation?

A modern testing platform is a critical, but often overlooked, element of successful agile transformation. Could QA be the missing puzzle piece in your quest to deliver higher quality software faster? The pace of software development is accelerating, and technology teams face increasing pressure to adopt agile development and continuous delivery models so that their… read more

Atlassian Team Tour Day Two Wrap-Up

Team Tour

By Jay Baltazar and Madilyn Rossi Account Executives Yesterday was the second and final day of Atlassian’s free “Team Tour: Future of IT” event. While day one was an invitation-only affair (you can read our blog on the key take-aways here), day two was open to the public. There were two to three hundred people… read more

Atlassian Team Tour – Silicon Valley – Invite Only Event – Day One

By Nick Howser Account Executive For the past seven weeks the Atlassian team has been presenting their free “Atlassian Team Tour” events from Europe to Asia to North America. This year’s topic is “The Future of IT,” with the focus on ways to enable IT teams to work more quickly, proactively and iteratively. Coyote Creek… read more

Slack and Opsgenie can Improve Operational Effectiveness

  By: Neivath Cheung Systems Engineer Like many teams in the IT world, the members of Coyote Creek’s Cloud Services practice (formerly Remote Monitoring and Management – RMM) are quite spread out geographically. We’ve got team members located everywhere from California and New York to Florida and Washington. Needless to say, there’s no break room… read more

Incident Management: A Tale of Two Approaches

by Aaron Geer Cloud Services Manager It’s 10:32 am and your entire email system just crashed. No one can access their email. No email is coming in or out. It’s a classic “priority 1” incident, and everyone from the accounts receivable department to the CEO is freaking out. In a situation like this, how well… read more

Migrating Your Atlassian Products to Data Center

by Dave Theodore Atlassian Practice Manager After repeated outages, constant slowdowns and demands that you need to start providing Service Level Agreements for your now business-critical Atlassian tools, you’ve made the decision to migrate from Server to Data Center. Now what? What do you need to know to make this change a success? And how… read more

Adding Value to the Business with Atlassian Data Center

By Dave Theodore Atlassian Practice Manager   If your Atlassian tools have become business-critical and you’re starting to have concerns around availability and scalability issues, it might be time to make the switch from Atlassian’s Server products to Atlassian’s Data Center products. Data Center is Atlassian’s clustered product that handles multiple application servers for the… read more