Blog

Jira Service Desk is So Incredibly Popular and This is Why

  By Dave Theodore Atlassian Team Manager If you’re in the market for a service desk solution, you’re probably wondering if Jira Service Desk is for you. Perhaps whatever you’re currently using to run your service desk just isn’t working for you anymore, is too expensive or is being discontinued by the vendor. Maybe you… read more

Getting Started with an ITSM Knowledge Base

By Josh Knutkowski Senior Atlassian Engineer One of our clients is a huge proponent of Jira Service Desk, Atlassian’s software for tracking and resolving issues. When they first started using Jira Service Desk they had to work hard to talk departments into using it. Now that it has gained traction in their company, department heads… read more

4 Reasons Why Jira Users Love Jira Service Desk

Jira Service Desk

By: Dave Theodore Atlassian Team Manager Over the past few years we’ve found that more and more of our clients are using Atlassian’s Jira. Whether they’ve implemented Jira as a development tool or are taking advantage of one of its other applications (such as tracking business processes and work flows), most have one thing in… read more

The Importance of an Information Technology Escalation Process

Information Technology Escalation Process

 Information Technology Escalation Process By: Romeo Cavestany Systems Engineer It’s almost lunch time and the phones are lighting up in the IT department. The email system is down, and everyone from the President to the Receptionist is calling to say there’s a problem. Of course, thanks to your monitoring system, IT had already noticed that… read more

If It’s Not in a Help Desk Ticket It Never Happened

Help Desk Ticket

  Help Desk Ticket By Mike Faster President It happens all the time. Joe HelpDeskGuy is walking down the hall minding his own business when he’s waylaid. Someone pulls him into a cubicle and says “I have this little IT problem to show you.” Thinking it’s just a five-minute job, Joe sits down; 45 minutes later… read more

Tips for Upgrading Atlassian Confluence on Windows Server

Confluence on Windows Server

Confluence on Windows Server By Olena Vasylevska Senior Systems Engineer Running Atlassian Confluence on Windows Server and planning to do an upgrade? I have found that the keys to success are planning (I can’t stress this enough!), creating detailed documentation and having a complete successful dry run. Here are some tips for making the process… read more

Atlassian Licensing Co-Termination Simplifies Your Atlassian Experience

Atlassian Licensing Co-Termination

 Atlassian Licensing Co-Termination By Jessica Rodriguez Account Executive When was the last time you took an inventory of your Atlassian software licenses? When you include all of the tools and add-ons that your team is using, do you know what licenses you’re paying for—and whether or not they’re actually being used? More importantly, do you… read more

Deploying JIRA Software Data Center in AWS

JIRA Software Data Center

JIRA Software Data Center By Matt Starr Senior Systems Engineer Great news! JIRA Software Data Center deployments within Amazon Web Services (AWS) have just gotten easier. Why? Because an AWS Quick Start deployment package is now available. By automatically setting up multiple necessary items needed for Data Center to function correctly, this Quick Start package… read more

Tracking JIRA Access can be Daunting

Tracking JIRA Access

Tracking JIRA Access By Sean Jason Byrne Atlassian Team Senior Engineer At Coyote Creek we work with a lot of organizations that have hundreds or thousands of employees, each of whom needs to be granted access to specific systems in order to do their job. Some users need database access, some are using JIRA or… read more

Why You Should Keep Your JIRA Admin Group Small

JIRA Admin group

 JIRA Admin Group By Jo-Anne MacLeod Solutions Architect We often work with clients that have granted JIRA Admin access to a large number of people. Sometimes many of these JIRA Admins are not actually tasked with making sure that JIRA stays running. Other times they are…but with “too many cooks stirring the pot,” they have… read more