How To

Creating New Jira Fields How To Blog

By: David Sokolowski Solutions Architect Administrator Considerations When creating new Jira fields, while technically a simple and straightforward task, it has some of the greatest overall impacts of all the Jira admin activities. Most importantly, it can create additional challenges for administration. But it can also create problems for users, and making sure you’re creating… read more

How to change Jira Dashboard and Filter Owners

By: David Sokolowski Solutions Architect Administrator Considerations Jira dashboard and filters each have a single owner. JIRA allows administrators to change the Jira filter owners and any Jira dashboard within the admin console. There are many reasons why admins may be asked to change the owners of the Jira dashboard and filters: Users are no longer in… read more

How to Blog- Jira Bulk Change Issue

By: David Sokolowski Solutions Architect Administrator Considerations Often users or admins will want to change more than one ticket at a time. This is called a “bulk change.” Bulk change is a great option to offer users who may be in super user roles (scrum masters, project managers, product owners/managers, etc.), who may find themselves… read more

How to Easily Add Jira Service Desk Project Approvers

By Kevin Lynch Senior Atlassian Engineer When someone requests access to the system, needs new hardware, etc., it’s a common business practice to require an approval from someone higher up (Jira Service Desk Project Approvers) in the organization than the requester. Jira Service Desk understands this and comes with a built-in approval system. With a… read more

Getting Started with an ITSM Knowledge Base

By Josh Knutkowski Senior Atlassian Engineer One of our clients is a huge proponent of Jira Service Desk, Atlassian’s software for tracking and resolving issues. When they first started using Jira Service Desk they had to work hard to talk departments into using it. Now that it has gained traction in their company, department heads… read more