Cloud Services

Formerly Remote Monitoring and Management

Slack’s Integration with Opsgenie can Improve Operational Effectiveness

  By: Neivath Cheung Systems Engineer Like many teams in the IT world, the members of Coyote Creek’s Cloud Services practice (formerly Remote Monitoring and Management – RMM) are quite spread out geographically. We’ve got team members located everywhere from California and New York to Florida and Washington. Needless to say, there’s no break room… read more

Incident Management: A Tale of Two Approaches

by Aaron Geer Cloud Services Manager It’s 10:32 am and your entire email system just crashed. No one can access their email. No email is coming in or out. It’s a classic “priority 1” incident, and everyone from the accounts receivable department to the CEO is freaking out. In a situation like this, how well… read more

The Importance of an Information Technology Escalation Process

Information Technology Escalation Process

 Information Technology Escalation Process By: Romeo Cavestany Systems Engineer It’s almost lunch time and the phones are lighting up in the IT department. The email system is down, and everyone from the President to the Receptionist is calling to say there’s a problem. Of course, thanks to your monitoring system, IT had already noticed that… read more

Take Your Atlassian Tools from Rogue to Company Sanctioned

Atlassian tools

  Atlassian Tools By Dave Theodore Atlassian Team Manager When companies decide to deploy Microsoft tools such as Exchange or SharePoint, this decision is pretty much always made from on high and then implemented organization-wide. However, for some reason this is often not the way Atlassian tools implementations take place. What we frequently see in the… read more

5 Things to Monitor on Your JIRA or Confluence Instance

Monitor JIRA, Confluence

By Mohan Reddy and Tom Craig Senior Systems Engineers If you want to avoid problems and keep your systems up and running, monitoring is a must. While there are many different things that you can monitor, here are five that we have found to be particularly vital for Atlassian’s JIRA and Confluence: HTTP Availability –… read more