We Help Teams Overcome The Cloud Services Management Challenge

Get the Most from Your Cloud-Based Services

Overcome the IT management challenge

Today’s cloud-based SaaS application delivery model offers many benefits, including lower costs, lower IT workloads and easy scalability. However, even cloud-based services must be managed. And if you have a multi-cloud or hybrid cloud/on-prem environment, things can get quite complex.

Coyote Creek Cloud Services is a complete “application and infrastructure as a service” offering that removes the difficulty and pain of managing your ever-evolving environment. You get:

The features and services you’d expect from a world-class service desk

A deep technical bench

An on-shore 24x7x365 operations center
The ability to have some applications on Azure, some on Amazon Web Services (AWS), some in third-party data centers and some on-prem.

ENJOY THE BENEFITS OF THE CLOUD WITHOUT THE CHALLENGE OF MANAGING IT YOURSELF

Rigorous

Using our proven best-practices, we’ll go beyond simply monitoring your applications and infrastructure. We’ll also monitor your cloud service providers, too.

Vendor-agnostic

Coyote Creek is an Atlassian Platinum Solution Partner, an AWS Partner and a Microsoft Gold Cloud Partner, experienced with a wide range of platforms and products.

Responsive

When requests and/or monitoring alerts are received; we’ll troubleshoot the problem, perform a detailed root cause analysis, and do whatever is necessary to get the situation resolved.

Proactive

We’ll never wait until our service desk is flooded with service tickets to take action. If something doesn’t look quite right we’ll work hard to fix it long before you and your end users are affected at all.

GET EVERYTHING YOU NEED

Concierge Desk

Have a single point of contact for all of your Cloud Services needs that’s available 24x7x365—one place to call with your questions, requests, vendor issues and more.

Monitoring

Enjoy the holidays with your family and rest peacefully each night, knowing that regardless of where things are deployed, Coyote Creek will always have eyes on all of your environment for you.

Incident Management

Relax while we apply our well-proven process for effectively resolving incidents when they occur, restoring service/functionality as quickly as possible.

Change Management

Eliminate the problems that can occur when unmanaged, unauthorized changes are introduced into your environment and then, prevent them from happening again.

Vendor Interface

Let Coyote Creek navigate your ticket through your various vendors’ support systems, ensuring your issues are addressed, followed up on and communicated.

Project Flex Hours

Take advantage of a set number of project hours each month to get your minor projects—such as implementing new features, services, applications or systems—handled.

Expert Guidance and Advice

Receive strategic advice and ongoing counsel to help you maximize your productivity and investment in the cloud.

Value Maximization

Ensure you’re getting the full value of all of the services and tools that you’re paying for anyway with your SaaS services and license entitlements.

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TALK TO AN ATLASSIAN PROFESSIONAL NOW

At Coyote Creek we’re all about technology, but we know it’s the human connection that makes the difference in all that we do.

If you’d like to discuss any of your Atlassian needs, please fill out the contact form below, and we will follow up with you ASAP.

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Thursday, December 2nd, 2021 at 7:43 am.

Adaptavist identified a vulnerability with ScriptRunner for Jira during the course of recent internal penetration testing and a fix has been immediately developed and deployed. Potential exploits of the vulnerability include denial of service, and the unauthorized ability to read contents of files on the filesystem. These can be exploited by any user who can execute a JQL query. If your Jira instance permits anonymous access to issues, this means they can be exploited without… read more

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Tuesday, November 23rd, 2021 at 7:57 am.

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Tuesday, November 16th, 2021 at 7:17 am.

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Urgent: High Security Vulnerability in Multiple Atlassian Products

Tuesday, November 2nd, 2021 at 12:37 pm.

On November 1st, 2021, Atlassian released a new ‘High’ severity vulnerability. This vulnerability has been identified affecting multiple Atlassian products where special characters, known as Unicode bidirectional override characters, are not rendered or displayed in the affected applications. These special characters are typically not displayed by the browser or code editors but can affect the meaning of the source code when it is processed by a compiler or an interpreter. Affected Versions Bamboo Server and… read more

Urgent: Critical Security Vulnerability in Insight Asset Management and JSM – Remote Code Execution

Wednesday, October 20th, 2021 at 11:00 am.

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