We Help Teams Overcome The Cloud Services Management Challenge

Get the Most from Your Cloud-Based Services

Overcome the IT management challenge

Today’s cloud-based SaaS application delivery model offers many benefits, including lower costs, lower IT workloads and easy scalability. However, even cloud-based services must be managed. And if you have a multi-cloud or hybrid cloud/on-prem environment, things can get quite complex.

Coyote Creek Cloud Services is a complete “application and infrastructure as a service” offering that removes the difficulty and pain of managing your ever-evolving environment. You get:

The features and services you’d expect from a world-class service desk

A deep technical bench

An on-shore 24x7x365 operations center
The ability to have some applications on Azure, some on Amazon Web Services (AWS), some in third-party data centers and some on-prem.

ENJOY THE BENEFITS OF THE CLOUD WITHOUT THE CHALLENGE OF MANAGING IT YOURSELF

Rigorous

Using our proven best-practices, we’ll go beyond simply monitoring your applications and infrastructure. We’ll also monitor your cloud service providers, too.

Vendor-agnostic

Coyote Creek is an Atlassian Platinum Solution Partner, an AWS Partner and a Microsoft Gold Cloud Partner, experienced with a wide range of platforms and products.

Responsive

When requests and/or monitoring alerts are received; we’ll troubleshoot the problem, perform a detailed root cause analysis, and do whatever is necessary to get the situation resolved.

Proactive

We’ll never wait until our service desk is flooded with service tickets to take action. If something doesn’t look quite right we’ll work hard to fix it long before you and your end users are affected at all.

GET EVERYTHING YOU NEED

Concierge Desk

Have a single point of contact for all of your Cloud Services needs that’s available 24x7x365—one place to call with your questions, requests, vendor issues and more.

Monitoring

Enjoy the holidays with your family and rest peacefully each night, knowing that regardless of where things are deployed, Coyote Creek will always have eyes on all of your environment for you.

Incident Management

Relax while we apply our well-proven process for effectively resolving incidents when they occur, restoring service/functionality as quickly as possible.

Change Management

Eliminate the problems that can occur when unmanaged, unauthorized changes are introduced into your environment and then, prevent them from happening again.

Vendor Interface

Let Coyote Creek navigate your ticket through your various vendors’ support systems, ensuring your issues are addressed, followed up on and communicated.

Project Flex Hours

Take advantage of a set number of project hours each month to get your minor projects—such as implementing new features, services, applications or systems—handled.

Expert Guidance and Advice

Receive strategic advice and ongoing counsel to help you maximize your productivity and investment in the cloud.

Value Maximization

Ensure you’re getting the full value of all of the services and tools that you’re paying for anyway with your SaaS services and license entitlements.

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TALK TO AN ATLASSIAN PROFESSIONAL NOW

At Coyote Creek we’re all about technology, but we know it’s the human connection that makes the difference in all that we do.

If you’d like to discuss any of your Atlassian needs, please fill out the contact form below, and we will follow up with you ASAP.

RECENT NEWS

Atlassian Cloud Q&A Series: When to Get Cloud Migration Assistance

Monday, February 22nd, 2021 at 9:59 am.

By now you’re well aware of Atlassian’s decision to end of life their Server products and end support for Server products by 2024. By doing this they are shifting their focus to innovating more in the Cloud as well as dedicating more resources to their Data Center products. This means Server customers are going to either have to upgrade to Data Center or migrate to the Cloud and from this, many questions have emerged from… read more

Jira Cloud Surprises for Server Admins – The Jira Guy

Tuesday, February 16th, 2021 at 10:43 am.

Published with permission from our very own ‘The Jira Guy – TJG’, Rodney Nissen. https://thejiraguy.com/2021/02/10/jira-cloud-surprises/ First, I should note a bit of a disclaimer: Opinions in this blog have been and always will be mine {Rodney’s] – and in no way represent the feelings of Coyote Creek Consulting or anyone other than me. So, we are in the end-game now. Atlassian has stopped selling “net new” Server licenses and is only renewing existing licenses at… read more

Atlassian Cloud Q&A Series: Jira Cloud vs Data Center Comparison

Thursday, February 11th, 2021 at 1:23 pm.

As Atlassian has now stopped selling Server licenses and has announced that Server support will also be retired in 2024, existing Server users are facing the tough decision between choosing between Atlassian Cloud vs Data Center. For some the choice is clear, but for others, there are questions that remain and reasons why Atlassian Cloud may not be the right fit for them. To that end, we’ve launched this Q&A series to help address some… read more

Atlassian Cloud Q&A Series: The Costs of Upgrading Now vs Later

Wednesday, February 3rd, 2021 at 1:10 pm.

If you haven’t been following the other posts in this series, let us catch you up briefly. In response to changing customer needs and the massive, rapid adoption of cloud infrastructure, Atlassian has decided to sunset their Server licenses as of February 2, 2021 and their support of Server applications in 2024. They believe that dividing their effort between Data Center, Cloud and Server slowed their ability to innovate and add more value to their… read more

Atlassian App Review: User Story Maps for Jira by Easy Agile

Thursday, January 28th, 2021 at 12:52 pm.

Published with permission from our very own ‘The Jira Guy – TJG’, Rodney Nissen. https://thejiraguy.com/2021/01/20/app-review-user-story-maps-for-jira/ First, I should note a bit of a disclaimer: Opinions in this blog have been and always will be mine {Rodney’s] – and in no way represent the feelings of Coyote Creek Consulting or anyone other than me. At one of my previous jobs, I had a program manager who hated to create issues in Jira. The problem was that… read more

Atlassian Cloud Q&A Series: Custom Cloud Apps

Wednesday, January 27th, 2021 at 1:07 pm.

If you’ve been following our series, you’ll know that the end of Server license sales quickly approaches (February 2021) and the end of Server support is not far behind (February 2024). This is further compounded by the fact that price increases will begin for both Server and Data Center products as of February 2, 2021. Read the full announcement and timeline here. Atlassian Server customers face a choice, either moving to the Cloud or upgrading… read more