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RECENT NEWS

JSM vs ServiceNow

JSM vs ServiceNow

Choose Jira Service Management for all the features your team needs to deliver great service, at a fraction of the cost, compared to ServiceNow.… read more


best practices to set up Enterprise Service Management

How to Get Started with Enterprise Service Management

IT Service Management (ITSM) originally proposed several ideas and principles to optimize technology services. Enterprise Service Management (ESM) extends these ideas to optimize service delivery across the organization. With a robust ESM program, you can streamline the management of many kinds of services and functional units, including Marketing, Sales, Human Resources, Customer Service, Procurement, Cybersecurity, and Facilities Management.  So how can you get started with Enterprise Service Management? Does Your Organization Need Enterprise Service Management?… read more


Building a Strong ESM Model: A Best Practices Guide

Organizations are complex structures with multiple moving and evolving parts. These parts include your teams, organizational hierarchy, and the technologies that support them. If you want to have an efficient organization, these parts need to communicate appropriately. Without an organized process for inter-departmental communication, and clearly defined workflows, everything can quickly devolve into chaos. Thankfully, modern technology provides an innovative solution with service management tools. This article will discuss two kinds of service management tools:… read more


Real-World Examples of Enterprise Service Management (ESM) at its Best

Enterprise Service Management (ESM) hasn’t been around for very long. Most enterprises are more familiar with IT Service Management (ITSM). But the fact is, the concept of ESM has been around for much longer than you think. ESM can provide many benefits for your organization. In this blog post, we discuss these benefits and give some examples of how you can use ESM in real-world business settings. What is Enterprise Service Management? To understand ESM,… read more


Forrester Wave: Enterprise Service Management

Atlassian Named a Leader in Enterprise Service Management (ESM)

For teams seeking a modern approach to service management, a new report from Forrester provides a comprehensive overview of the 15 most significant vendors on the market. The Forrester WaveTM: Enterprise Service Management, Q4 2021 is out now and we are pleased to announce that Atlassian has been named a Leader! In addition to being recognized as a Leader, Atlassian also received the highest score in the strategy category in this evaluation. We feel this… read more


Service Management

When Service Management Evolves Beyond IT

In this highly digitized age, companies must be able to utilize their IT departments properly. ITSM tools and apps can streamline this, synergizing the complex communication process to help IT departments develop their desired output in the most efficient way possible. But did you know that the principles governing ITSM tools can be applied to other aspects of your company? In this article, we’ll discuss what ITSM is and its different use cases beyond the… read more