Atlassian’s Jira Service Desk is an excellent tool for triaging, tracking and resolving incidents. But is it the right solution for your IT help desk? Our recorded webinar, “Understanding Jira Service Desk’s Capabilities” is designed to help you decide.
RECENT NEWS
Urgent: Critical Security Vulnerability in Insight Asset Management and JSM – Remote Code Execution
On Wednesday October 20, 2021, Atlassian announced an advisory that discloses a critical severity security vulnerability in versions of the Insight – Asset Management app prior to 8.9.3. This app is bundled with Jira Service Management Data Center (known as Jira Service Desk prior to 4.14) from version 4.15.0 onwards. All versions of Jira Service Management Data Center >= 4.15.0 and < 4.20 are impacted. Affected versions of the Insight – Asset Management app and Jira Service… read more
[Virtual Roundtable] Service Management for All
To provide an exceptional customer service experience for today’s shrewd consumer, service teams must deliver an exceptional experience. To do that, they must be efficient, agile, and collaborative. IT Service Management (ITSM) and Enterprise Service Management (ESM) solutions like Jira Service Management (JSM) paired with tools like Appfire can empower them to do that by streamlining and accelerating service delivery with greater cost efficiency. However, we’ve found that as many organizations attempt to implement a… read more
Urgent: Critical Vulnerability Found in Jira Data Center, Jira Core Data Center, Jira Software Data Center, and Jira Service Management Data Center Products
On Wednesday July 21, 2021, Atlassian announced a critical severity security advisory affecting Jira Data Center, Jira Core Data Center, Jira Software Data Center, and Jira Service Management Data Center products. Jira Data Center, Jira Core Data Center, Jira Software Data Center, and Jira Service Management Data Center exposed a Ehcache RMI network service which attackers, who can connect to the service, on port 40001 and potentially 40011[0][1], could execute arbitrary code of their choice in Jira… read more
[Fireside Chat] Using JSM for ESM Transcript
Today’s enterprise service teams face a growing demand to enable better service delivery for business teams such as Human Resources (HR), Legal, Facilities, Marketing, and Finance. To do this, industry leaders are turning to Jira Service Management (JSM)—an IT Service Management (ITSM) solution, which can be adapted by all teams across the organization to better manage service demand and delivery with less complexity and greater cost efficiency. Click here to watch the replay and learn… read more
The Top 7 Features to Look For in an ITSM Solution
If you’re reading this, we’re willing to bet you already know what IT Service Management (ITSM) is and why it’s critical to ensuring that your IT services are always available for employees and customers. And if you’re considering Jira Service Management (JSM) as your ITSM solution, you likely already understand that the expectations for always-on, high-quality IT services are higher than ever as innovation expands, technology becomes more customizable and convenient, and more companies are… read more
6 Non-Technical Use Cases for Jira Service Management (JSM)
If you’re an Atlassian user, you’ve probably come to know and love the Jira Service Desk (JSD) platform for all things customer support. JSD served not only as a Service desk application but also as a means for IT operations teams to provide systems support. From an intuitive customer portal to SLA tracking, workflow automation, and endless native integrations with other Atlassian products such as Jira Software, Jira Work Management (formerly known as Jira Core),… read more