Atlassian’s Jira Service Desk is an excellent tool for triaging, tracking and resolving incidents. But is it the right solution for your IT help desk? Our recorded webinar, “Understanding Jira Service Desk’s Capabilities” is designed to help you decide.
RECENT NEWS
[Case Study] Leading Wireless Retailer Makes the Shift from Zendesk to Jira Service Desk
Coyote Creek was able to plan and complete the migration on time, create a custom-environment in Jira Service Desk, and created a Confluence knowledge base to help employees solve their issue directly before submitting a request. Furthermore, Coyote Creek provided post-project and best practices.… read more
The ABC’s of Atlassian Data Center
For growing organizations utilizing Atlassian Server products, there will come a time when your needs surpass the capabilities of a one-server solution. When this happens, we often recommend they migrate to a Data Center infrastructure. Naturally, our clients have many questions and may even be hesitant to make a change. In this post, we’re going to share what Data Center is and the benefits to utilizing Data Center so that when the time comes for… read more
Webinar Explained: Is Your Organization Atlassian Cloud Ready?
If you missed our recent webinar, ‘Is Your Organization Atlassian Cloud Ready?’, and are interested in learning more about the benefits of using or migrating to Atlassian Cloud, we have a replay of the webinar for you to watch here. In addition, we’ve also posted an in-depth recap of the question and answer portion of the webinar that you can take a look at here. Also, if you’ll be attending Summit in Las Vegas March… read more
Is Your Organization Atlassian Cloud Ready? Webinar Q&A Recap
We recently ran the “Is Your Organization Atlassian Cloud Ready” webinar. In this webinar we compare and contrast Atlassian Cloud vs. Server—covering considerations like deployment, security and privacy compliance. We also reviewed the reasons why a migration to Atlassian Cloud would be beneficial, such as: cost and resource savings on physical hardware storage and maintenance, automatic updates, remote access, rigorous security protocols, and instant elastic scalability. If you didn’t get a chance to watch this… read more
Atlassian Cloud vs Server Comparison
Everything you need to know about Atlassian Cloud vs Server hosting options. When it comes to hosting your Atlassian product suite, you have three options: Atlassian Cloud, Server, or Data Center. But many organizations struggle to ascertain which of these options is best for their individual needs. As IT experts and Atlassian Platinum Solutions Partners, we get asked this question on a daily basis. Our goal is to help our clients understand these options, select… read more
Movin’ On Up to Atlassian Cloud: The Roadmap for a Successful Migration
So you’ve decided to move on up to the Atlassian Cloud. Now what? We’re glad you asked. We want you to know that this isn’t a process you need to figure out on your own. As Atlassian Platinum Solution Partners and Cloud migration specialists, we want to help you by making your transition as seamless as possible. That’s why we’ve created our Cloud Migration Checklist. This guide will take you through the planning, testing, and… read more