Atlassian’s Jira Service Desk is an excellent tool for triaging, tracking and resolving incidents. But is it the right solution for your IT help desk? Our recorded webinar, “Understanding Jira Service Desk’s Capabilities” is designed to help you decide.
RECENT NEWS
Real-World Examples of Enterprise Service Management (ESM) at its Best
Enterprise Service Management (ESM) hasn’t been around for very long. Most enterprises are more familiar with IT Service Management (ITSM). But the fact is, the concept of ESM has been around for much longer than you think. ESM can provide many benefits for your organization. In this blog post, we discuss these benefits and give some examples of how you can use ESM in real-world business settings. What is Enterprise Service Management? To understand ESM,… read more
Atlassian Named a Leader in Enterprise Service Management (ESM)
For teams seeking a modern approach to service management, a new report from Forrester provides a comprehensive overview of the 15 most significant vendors on the market. The Forrester WaveTM: Enterprise Service Management, Q4 2021 is out now and we are pleased to announce that Atlassian has been named a Leader! In addition to being recognized as a Leader, Atlassian also received the highest score in the strategy category in this evaluation. We feel this… read more
When Service Management Evolves Beyond IT
In this highly digitized age, companies must be able to utilize their IT departments properly. ITSM tools and apps can streamline this, synergizing the complex communication process to help IT departments develop their desired output in the most efficient way possible. But did you know that the principles governing ITSM tools can be applied to other aspects of your company? In this article, we’ll discuss what ITSM is and its different use cases beyond the… read more
5 Effective Strategies for Modernizing Your ITSM Solutions
IT Service Management (ITSM) is a vital aspect of businesses since it bridges the IT department and the clients, customers, and even employees within your organization. Businesses have been implementing ITSM for many years, but the problem is that many companies also tend to stick with the same ITSM practices throughout the years. We live in an era where digital transformation has progressed rapidly and continues to advance with time. So, many IT frameworks and… read more
Spring Cleaning: Your 6-Step Atlassian Optimization Checklist
It’s that time of year again! While cleaning out your cubicle of forgotten to-go containers, why not take a second to review your Atlassian environment? While the Atlassian toolset revolutionizes how you work, it’s a system like everything else (your untouched “flagged for later” emails, anyone?). Unintended bottlenecks, misplaced custom fields, and unutilized workflows can clog up your system without you noticing. If you’re anything like us, you want the system to work for you… read more
Adopt a Digital Transformation Initiative with Atlassian
When choosing the right software to begin a Digital Transformation initiative for your business, one of the most popular names that most people think of is Atlassian. There’s no denying that this Australian software company has established itself as one of the best providers of productivity tools for various types of businesses including startups and enterprise organizations. Top products include Jira Software, Jira Service Management, Confluence, BitBucket, Trello, and more, which are already being used… read more