How to Easily Add Jira Service Desk Project Approvers
When someone requests access to the system, needs new hardware, etc., it’s a common...
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Jira Service Management is So Incredibly Popular and This is Why
If you’re in the market for a service desk solution, you’re probably wondering if...
Getting Started with an ITSM Knowledge Base
One of our clients is a huge proponent of Jira Service Desk, Atlassian’s software...
4 Reasons Why Jira Users Love Jira Service Management
Over the past few years we’ve found that more and more of our clients...
The Importance of an Information Technology Escalation Process
It’s almost lunch time and the phones are lighting up in the IT department....
If It’s Not in a Help Desk Ticket It Never Happened
It happens all the time. Joe HelpDeskGuy is walking down the hall minding his...
Tips for Upgrading Atlassian Confluence on Windows Server
Running Atlassian Confluence on Windows Server and planning to do an upgrade? I have...
Atlassian Licensing Co-Termination Simplifies Your Atlassian Experience
When was the last time you took an inventory of your Atlassian software licenses?...
Deploying Jira Software Data Center in AWS
Great news! Jira Software Data Center deployments within AWS (Amazon Web Services) have just...
Tracking Jira Access can be Daunting
At Coyote Creek we work with a lot of organizations that have hundreds or...