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RECENT NEWS

Digital Transformation

Adopt a Digital Transformation Initiative with Atlassian

Thursday, February 17th, 2022 at 8:44 am.

When choosing the right software to begin a Digital Transformation initiative for your business, one of the most popular names that most people think of is Atlassian.  There’s no denying that this Australian software company has established itself as one of the best providers of productivity tools for various types of businesses including startups and enterprise organizations.  Top products include Jira Software, Jira Service Management, Confluence, BitBucket, Trello, and more, which are already being used… read more


Opsgenie Postmortem

How to Improve IT Processes with Opsgenie Postmortems

Tuesday, December 8th, 2020 at 6:07 pm.

In today’s age of technological convenience, customers expect software, programs, and services to be available, all the time and functioning perfectly. But as IT veterans, we know that incidents and even the occasional downtime are inevitable for many DevOps, Incident Management, and IT Operations teams.  Modern Incident Management is all about how you respond, manage, and correct these issues that will improve or degrade the customer experience, and ultimately, your bottom line as unhappy customers… read more


Automating Incident Management Alerts

5 Best Practices for Automating Incident Management Alerts

Tuesday, December 1st, 2020 at 8:33 am.

With more and more large companies opting into a remote workforce, including Coyote Creek, we believe that having a well-connected, automated Incident Management and Alerting system is more important than ever.  As an IT professional services firm, we believe that in order for IT service management (ITSM) and DevOps teams to thrive in a remote environment and to compete in a rapidly innovating field, businesses will need to update their processes.  Today, we’re going to… read more


incident management processes for remote teams

Modern Incident Management and Alerts for Remote Teams

Friday, November 20th, 2020 at 2:43 pm.

More and more companies are moving to a remote workforce today. For those who work in IT service management, there lies a challenge to modernize and automate incident management processes for remote teams in order to remain agile. At Coyote Creek we tailor our workflows to reflect our staff and processes so that we can collaborate and work effectively while also working remotely. We use an audit trail of the entire incident management lifecycle so… read more


Incident Management

5 Tips for World Class Incident Management and Escalation Webinar Q&A

Tuesday, November 17th, 2020 at 8:45 am.

If you weren’t able to attend our recent webinar, “5 Tips for World Class Incident Management and Escalation” webinar, we’re happy to provide you a quick recap as well as our Q&A session from the webinar.  In our webinar, we discussed how to automate your alerting and incident management process so you never miss another critical incident. We also laid out our top 5 tips for how to help your Help Desk or IT Operations… read more


Uptime

5 Ways to Achieve 99.999% Uptime with Opsgenie 

Thursday, November 12th, 2020 at 6:27 am.

  Behind every agile ITSM team is a desire to ensure that their service stays online and works properly. When it doesn’t they go to work, as efficiently as possible, to correct the problem and restore service to the customer.   We know this well as IT consultants ourselves. To ensure uptime, streamline our service management, and automate alerting, we use Opsgenie by Atlassian. Opsgenie allows us to customize notification rules, routing, and prioritization based on… read more


1-888-269-6838

1-408-383-9200

info@coyotecrk.com

1057 Cochrane Rd.
Ste. 160 PMB 1017
Morgan Hill, CA 95037

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