Atlassian Named a Leader in Enterprise Service Management

The Forrester Wave™: Enterprise Service Management, Q4 2021

For teams seeking a modern approach to service management, a new report from Forrester provides a comprehensive overview of the 15 most significant vendors on the market. The Forrester WaveTM: Enterprise Service Management, Q4 2021 is out now and we are pleased to announce that Atlassian has been named a Leader! In addition to being recognized as a Leader, Atlassian also received the highest score in the strategy category in this evaluation. We feel this strongly validates our innovative approach to enterprise service delivery.

In this report, Forrester writes that Atlassian’s strategy “centers around a comprehensive digital product pipeline…Coupled with an effective land-and-expand customer acquisition model, their strategy receives the strongest score in this evaluation.” Atlassian also received the highest possible scores in 18 out of 22 ESM evaluation criteria. The report lists usability, ecosystem, Atlassian-suite integrations as its greatest strengths, noting that “Atlassian is a good fit for organizations looking for a comprehensively integrated service management platform bringing together development, operations, and business teams.”

“Today’s digital transformation initiatives extend far beyond the boundaries of the IT department. Teams from operations to legal to human resources are reimagining their service management processes ― and realizing they need a flexible, intuitive solution to power this new approach,” said Cameron Deatsch, Chief Revenue Officer at Atlassian. “We believe this recognition from Forrester, combined with the rapid growth of our customer base over the last year, is further proof we’re leading the charge into the future of service management for all types of teams.”

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Our customers have spoken

Teams around the world are realizing the benefits of Jira Service Management from Atlassian. Forrester writes that “reference customers noted strengths in usability, speed to value, and flexibility to meet their needs…” These themes were also present at the recently concluded High-Velocity: ITSM World Tour, Atlassian’s first service management-focused customer event. Enterprise IT leaders shared their success stories with Jira Service Management that revolved around three key benefits:

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1
Faster time to value

Faster time to value

Thanks to an intuitive solution with pre-built templates and a transparent pricing model, customers can customize and deploy great service experiences fast – without lengthy consultant engagements to get started or overpaying for features they won’t use.

2
Improved visibility and information flow

Improved visibility and information flow

Empowered teams deliver the best service experiences, which is why an ESM solution must ensure that information flows across teams to facilitate good decision-making.

Jira Service Management offers a unique connection to development and operations teams that use Jira Software in addition to a robust set of over 1,000 integrations through the Atlassian Marketplace.

3
Better collaboration across teams

Better collaboration across teams

Great service delivery often involves more than just one team. Only Jira Service Management unites enterprises through a single platform, helping teams from HR to legal to finance and beyond create standardized, repeatable, and scalable service delivery practices.

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For teams seeking a modern approach to service management, a new report from Forrester provides a comprehensive overview of the 15 most significant vendors on the market. The Forrester WaveTM: Enterprise Service Management, Q4 2021 is out now and we are pleased to announce that Atlassian has been named a Leader! In addition to being recognized as a Leader, Atlassian also received the highest score in the strategy category in this evaluation. We feel this strongly validates our innovative approach to enterprise service delivery.