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One of the more compelling reasons to use Jira Service Management (JSM) is to take advantage of its request management and service desk functionality. JSM is designed to streamline both the fulfillment and intake of requests, across all teams. JSM works to remove the frustration of having to manage requests from multiple sources through multiple channels, increasing overall efficiency by automating repetitive tasks. Teams can even measure their performance with JSM, tracking how many total… read more
Often, when agencies are discussing Jira Service Management (JSM), they tend to focus on the features and perks associated with simply using JSM within your business. While those features are certainly worth addressing, we’ve found that explaining our consulting process to customers helps them understand JSM and our business that much more. Our goal today is to break down the JSM development life cycle of a project under Coyote Creek’s consulting direction. By the time… read more
Choose Jira Service Management for all the features your team needs to deliver great service, at a fraction of the cost, compared to ServiceNow.… read more
IT Service Management (ITSM) originally proposed several ideas and principles to optimize technology services. Enterprise Service Management (ESM) extends these ideas to optimize service delivery across the organization. With a robust ESM program, you can streamline the management of many kinds of services and functional units, including Marketing, Sales, Human Resources, Customer Service, Procurement, Cybersecurity, and Facilities Management. So how can you get started with Enterprise Service Management? Does Your Organization Need Enterprise Service Management?… read more
Organizations are complex structures with multiple moving and evolving parts. These parts include your teams, organizational hierarchy, and the technologies that support them. If you want to have an efficient organization, these parts need to communicate appropriately. Without an organized process for inter-departmental communication, and clearly defined workflows, everything can quickly devolve into chaos. Thankfully, modern technology provides an innovative solution with service management tools. This article will discuss two kinds of service management tools:… read more