IT Service Management

Tools and Best Practices to Manage IT Services

IT Service Management(ITSM) is the introduction and operation of IT services to support your business. By combining people, process, and technology ITSM ensures IT services are always available for employees and customers.

The demand for quality IT services has always existed. But now expectations are higher than ever due to remote work, as companies adopt new ways of working together.

ITSM Solutions from Atlassian and Coyote Creek enable your teams to deliver outstanding services by implementing the tools and processes that can continuously improve and adapt.

Coyote Creek has the experience using Jira Service Management(JSM) together with Insight Asset Management and Confluence for Knowledge Management combined with ITIL best practices to deliver ITSM solutions.

Zendesk to JSM Migration – Case Study

Let’s Talk ITSM

Coyote Creek can help you combine people, process, and technology to deliver exceptional ITSM



1
Request Management

Request Management

IT organizations use the Service Desk as the main intake for employee requests for services. Jira Service Management provides a standard way to track and respond to requests.

2
Change Enablement (Management)

Change Enablement (Management)

Use Agile best practices and JSM to improve the delivery of IT and development changes to applications, services, and IT infrastructure.

3
Incident Management

Incident Management

IT Services are expected to be available 24/7. When something breaks IT and Dev teams need a practiced process to respond and fix problems. USe JSM in combination with Opsgenie to coordinate, respond, and learn from every incident.

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IT Service Management(ITSM) is the introduction and operation of IT services to support your business. By combining people, process, and technology ITSM ensures IT services are always available for employees and customers.