Real-World Examples of Enterprise Service Management (ESM) at its Best
Enterprise Service Management (ESM) hasn’t been around for very long. Most enterprises are more...
Resources
Jira Service Management
Atlassian Named a Leader in Enterprise Service Management (ESM)
For teams seeking a modern approach to service management, a new report from Forrester...
When Service Management Evolves Beyond IT
In this highly digitized age, companies must be able to utilize their IT departments...
5 Effective Strategies for Modernizing Your ITSM Solutions
IT Service Management (ITSM) is a vital aspect of businesses since it bridges the...
Spring Cleaning: Your 6-Step Atlassian Optimization Checklist
It’s that time of year again! While cleaning out your cubicle of forgotten to-go...
Adopt a Digital Transformation Initiative with Atlassian
When choosing the right software to begin a Digital Transformation initiative for your business,...
How JQL Search Extensions Can Expand the Capabilities of Your JSM
By Daniel Turczanski Jira Service Management is a viable ITSM and ESM solution –...
Preparing For Enterprise Service Management
While the concepts of IT Service Management (ITSM) and Enterprise Service Management (ESM) have...
Urgent: Critical Security Vulnerability in Insight Asset Management and JSM – Remote Code Execution
On Wednesday October 20, 2021, Atlassian announced an advisory that discloses a critical severity security...
[Virtual Roundtable] Service Management for All
To provide an exceptional customer service experience for today’s shrewd consumer, service teams must...