Urgent: Critical Vulnerability Found in Jira Service Desk and Data Center Products
On Wednesday November 6, 2019, Atlassian announced two critical severity vulnerabilities that affect Jira...
Resources
Jira Service Desk
Atlassian Published Jira 8.5 and Jira Service Desk 4.5 Enterprise Releases
See What’s New! Atlassian recently announced the Enterprise Release of Jira 8.5 and Jira...
Urgent: Critical Vulnerability Found in Jira Products
On Wednesday September 18, 2019, Atlassian announced a critical “template injection vulnerability” in the...
Urgent: Critical Vulnerability Found in Jira Service Desk Products
On Wednesday September 18, 2019, Atlassian announced a critical “URL path traversal allows information...
How to Easily Add Jira Service Desk Project Approvers
By Kevin Lynch Senior Atlassian Engineer When someone requests access to the system, needs...
Jira Service Desk is So Incredibly Popular and This is Why
By Dave Theodore Atlassian Team Manager If you’re in the market for a...
Getting Started with an ITSM Knowledge Base
By Josh Knutkowski Senior Atlassian Engineer One of our clients is a huge proponent...
4 Reasons Why Jira Users Love Jira Service Desk
By: Dave Theodore Atlassian Team Manager Over the past few years we’ve found that...
If It’s Not in a Help Desk Ticket It Never Happened
By Mike Faster President It happens all the time. Joe HelpDeskGuy is walking...