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incident management processes for remote teams

Modern Incident Management and Alerts for Remote Teams

More and more companies are moving to a remote workforce today. For those who...

Change Request

How to Create a Change Request Protocol in Jira Cloud

When organizations decide to migrate their Atlassian Jira instance to the cloud, it’s often...

Slack’s Integration with Opsgenie can Improve Operational Effectiveness

Like many teams in the IT world, the members of Coyote Creek’s Cloud Services...

Incident Management: A Tale of Two Approaches

It’s 10:32 am and your entire email system just crashed. No one can access...

Getting Started with an ITSM Knowledge Base

One of our clients is a huge proponent of Jira Service Desk, Atlassian’s software...

The Importance of an Information Technology Escalation Process

It’s almost lunch time and the phones are lighting up in the IT department....

If It’s Not in a Help Desk Ticket It Never Happened

It happens all the time. Joe HelpDeskGuy is walking down the hall minding his...

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Ste. 160 PMB 1017
Morgan Hill, CA 95037

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