How to Create a Change Request Protocol in Jira Cloud
When organizations decide to migrate their Atlassian Jira instance to the cloud, it’s often...
Resources
DevOps
Slack’s Integration with Opsgenie can Improve Operational Effectiveness
Like many teams in the IT world, the members of Coyote Creek’s Cloud Services...
Incident Management: A Tale of Two Approaches
It’s 10:32 am and your entire email system just crashed. No one can access...
Getting Started with an ITSM Knowledge Base
One of our clients is a huge proponent of Jira Service Desk, Atlassian’s software...
The Importance of an Information Technology Escalation Process
It’s almost lunch time and the phones are lighting up in the IT department....
If It’s Not in a Help Desk Ticket It Never Happened
It happens all the time. Joe HelpDeskGuy is walking down the hall minding his...