How to Get Started with Enterprise Service Management
IT Service Management (ITSM) originally proposed several ideas and principles to optimize technology services....
Resources
How To
How to Video Series: How to Delete a Jira Site
As well as deleting Projects in Jira and Spaces in Confluence
Tips for a More Organized Confluence Space
What makes a great team? Is it the people, process, or tools used? Of...
Give me a Break: Automation for Jira Tutorial
Published with permission from ‘The Jira Guy – TJG’, Rodney Nissen. https://thejiraguy.com/2020/12/23/give-me-a-break/ Disclaimer: Opinions...
Modern Incident Management and Alerts for Remote Teams
More and more companies are moving to a remote workforce today. For those who...
How to Structure an On-Call IT Team with Opsgenie
In the early years of enterprise systems, developers would build products, services, and infrastructures,...
[WOD] 5 Tips for World Class Incident Management and Escalation
Watch this webinar to learn how to automate your alerting and incident management process...
How to Optimize Atlassian Data Center After Migration
In our last post, we discussed the in’s and out’s of planning a migration...